If you have only used the adhesive option, then with the help of dental floss or a craft knife, work your way through the adhesive backing and then pull the lock away. The remaining adhesive material can be scrubbed off the cupboard or drawer panel from there, an adhesive solvent solution is often helpful.
If you used screws for lock A, simply remove the screws with a screwdriver and follow the instructions above if the adhesive pads were also put to use.
Aside from replacing the lock with a new one that has a fresh adhesive, if you are using lock A, then we suggest using the screw option for the latch and lock using the screws provided with your lock A order.
If you are using lock B, this does not have a screw option and you will need to discard the lock and replace it.
This is due to incorrect installation and is why we stress that the locks are not a replacement for proper adult supervision.
In this instance, the adhesive has remained intact but the lock and latch have slipped over one another because they are placed too far apart. As explained in the instructions, these must be 13mm apart.
The lock will need to be re-installed using the screws or replaced with a new lock A if you wish to continue using the adhesive option.
Optional tip - leave the lock stuck on using adhesive and just use screws for the latch. Add a spacer under the latch so that the distances between the lock and latch are now correct. Ensure that the screws used have enough length to account for the spacer.
Each box of Uncle Andy locks comes with two magnetic keys to activate the safety locks so if you lose one you still have a backup. If however, both are misplaced you can purchase two spare keys independently here. In the meantime while you wait for these to arrive, you can use any old magnet you have lying around to activate the locks.
Our safety locks work on most cupboard and drawer configurations within homes but occasionally some strange designs can make installation a bit more tricky. We suggest purchasing the multi pack if you are a first time buyer who is unsure about the suitability of the locks so that you have two lock types to choose from for implementation. From there head over to the guides and videos section of the site to see if your particular case is covered. Remember that the locks can be installed vertically and horizontally so experiment with that and if you still get in trouble get in touch with us and we will do our best to assist!
There are a few common and fixable reasons why this might occur for lock A:
1. There is a burr on the latch which is getting stuck on the lock's housing 2. The screw at the back of the lock has fallen out - this is necessary to have in place to reset the internal magnet 3. The lock was forced open and it warped the housing - try to reset the lock's housing so the lock tongue can move
If the above do not apply and excessive force was applied to the lock, the internal structure may be irreversibly damaged and so the lock will need to be replaced.
Customers have purchased locks for this purpose and have installed them successfully. The drawer locks (B) are better suited to this purpose rather than the cupboard locks (A) because the drawer versions have a hook latch which can resist vibration and dynamic load from a moving vehicle better.