FAQs

Shipping & Delivery

I haven't received my order yet

Does Uncle Andy deliver outside of New Zealand?

My package was damaged on delivery

My package did not contain all the locks or had incorrect contents

Product & Installation

How do I remove Uncle Andy locks?

I'm not sure if I installed the locks correctly

My lock was ripped off by someone pulling too hard, what should I do?

I'm a store owner and would like to stock your locks in my store

I installed Lock A but the lock slips with enough force and the drawer/cupboard opens

What happens if I lose the magnetic keys?

I have unusual cupboards/drawers, will the locks work on these?

My lock A cupboard lock won't reset

Will these locks work on RVs and Motorhomes?

Payments & Returns

Are any other payment methods accepted other than credit or debit card?